If you are an iPhone user, your phone is probably set up to capture images in HEIC format. If you use your phone to capture images to be uploaded to your student folder, please first convert them from .heic to the web standard .jpg as our whiteboard tool does not support .heic. You can convert them for free here: https://heictojpg.com/

The Technical Handbook to explain how our tutoring system works and help the student get the most from their sessions is available here:

Technical Handbook For Students